Terms & Conditions
Sense Labs, Inc. (“Sense Labs”) provides the Sense home energy monitor for
analysis of home electrical use. Sense is composed of (1) hardware
(“Hardware”) and software embedded in the hardware (“Software”), (together,
“Product”), and (2) a Sense user account and applications and services made
available to you through mobile devices and/or our website ( https://sense.com) (the “Site”)
(collectively, the “Service”). Together the Product and Service are called
These Terms & Conditions govern your purchase and use of Sense and the
Site. These Terms & Conditions give you specific legal rights, and you
may also have other legal rights, which vary from jurisdiction to
jurisdiction. The disclaimers, exclusions, and limitations of liability
under these Terms & Conditions will not apply to the extent prohibited
by applicable law. Some jurisdictions do not allow the exclusion of implied
warranties or the exclusion or limitation of incidental or consequential
damages or other rights, so those provisions of these Terms &
Conditions may not apply to you.
THIS IS A LEGAL AGREEMENT. BY PURCHASING SENSE OR USING THE SITE, YOU ARE
ACCEPTING AND AGREEING TO THESE TERMS & CONDITIONS ON BEHALF OF
YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT AND WARRANT THAT YOU
HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS
& CONDITIONS ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU
REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR
RESIDENCE TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY OF THE
PROVISIONS OF THESE TERMS & CONDITIONS, YOU SHOULD DISCONNECT SENSE AND
CEASE USING IT AND/OR YOU SHOULD STOP USING THE SITE.
We reserve the right to change these Terms & Conditions at any time, so
please review the Terms & Conditions each time prior to making a
purchase from Sense or visiting the Site. Every time you order Sense or
visit the Site, the Terms & Conditions in force at that time will apply
between you and Sense Labs. If you have any questions regarding these Terms
& Conditions, you can contact Sense Labs as provided herein.
The Site is for retail sales to private consumers only. Please contact
email@example.com if you wish to purchase wholesale supplies.
Although our Site is accessible worldwide, Sense is designed and tested
only for use in the United States and Canada. If you choose to install and
use Sense outside the United States or Canada, you do so on your own
initiative and you are solely responsible for complying with applicable
local laws in your country. To the extent permissible by law, Sense Labs
accepts no responsibility or liability for any damage or loss caused by
your installation and use of Sense outside the United States or Canada.
(a) Hardware Limited Warranty. Sense Labs warrants that the hardware will
be free from defects in materials and workmanship for a period of one (1)
year from the date of delivery following the original retail purchase (the
“Hardware Warranty Period”). If the hardware fails to conform to this
Hardware Limited Warranty during the Hardware Warranty Period, Sense Labs
will, at its sole discretion, either (a) repair or replace any defective
hardware or component; or (b) accept the return of the hardware and refund
the money actually paid by the original purchaser for the hardware. Repair
or replacement may be made with a new or refurbished product or components,
at Sense Labs’ sole discretion. If the hardware or a component incorporated
within it is no longer available, Sense Labs may, at Sense Labs’ sole
discretion, replace the hardware with a similar product of similar or
greater function. This is your sole and exclusive remedy for breach of this
Hardware Limited Warranty. Any hardware that has either been repaired or
replaced under this Hardware Limited Warranty will be covered by the terms
of this Hardware Limited Warranty for the longer of (a) ninety (90) days
from the date of delivery of the repaired hardware or replacement hardware,
or (b) the remaining Hardware Warranty Period. This Hardware Limited
Warranty is transferable from the original purchaser to subsequent owners,
but the Hardware Warranty Period will not be extended in duration or
expanded in coverage for any such transfer.
(b) Hardware Warranty Conditions. Before making a claim under this Hardware
Limited Warranty, the owner of the hardware must (a) notify Sense Labs of
the intention to claim by visiting https://help.sense.com/ during the
Hardware Warranty Period and provide a description of the failure, and (b)
comply with Sense Labs’ return shipping instructions. Sense Labs will have
no warranty obligations with respect to returned hardware if it determines,
in its reasonable discretion after examination of the returned hardware,
that the hardware is an Ineligible Hardware (as defined below). Sense Labs
will bear all costs of return shipping to owner and will reimburse any
shipping costs incurred by the owner, except with respect to any Ineligible
Hardware, for which owner will bear all shipping costs.
(c) Hardware Warranty Exclusions. This Hardware Limited Warranty does not
cover the following (collectively “Ineligible Hardware”): hardware marked
as “Not for Sale”, or hardware that have been subject to: (a)
modifications, alterations, tampering, or improper maintenance or repairs;
(b) handling, storage, installation, testing, or use not in accordance with
the Installation Guide or other instructions provided by Sense Labs; (c)
abuse or misuse of the hardware; (d) breakdowns, fluctuations, or
interruptions in electric power; or (e) acts of God, including, but not
limited to, lightning, flood, tornado, earthquake, or hurricane. Sense Labs
strongly recommends that you use only licensed electricians for
installation. Unauthorized use of the hardware or software can impair the
hardware’s performance and may invalidate this Hardware Limited Warranty.
“Software”, as defined above, refers to the software running on the
Hardware. It does not refer to the mobile client application or the web
(a) License. Subject to these Terms & Conditions, Sense Labs grants to
you a limited and nonexclusive license (without the right to sublicense) to
execute one (1) copy of the Software, in executable object code form only,
solely on the Hardware that you own or control and solely for use in
conjunction with the Product for your personal purposes.
(b) Restrictions. You agree not to, and you will not permit others to, (a)
license, sell, rent, lease, assign, distribute, transmit, host, outsource,
disclose or otherwise commercially exploit the Software or make the
Software available to any third party, (b) copy or use the Software for any
purpose other than as permitted in Section 2(a), (c) use any portion of the
Software on any device or computer other than the Hardware, (d) remove or
alter any trademark, logo, copyright or other proprietary notices, legends,
symbols or labels in the Software, or (e) modify, make derivative works of,
disassemble, reverse compile, reverse engineer, or unencrypt any part of
the Software or communication protocols used by the Software and Service
(except to the extent applicable laws specifically prohibit such
restriction for interoperability purposes, in which case you agree to first
contact Sense Labs and provide Sense Labs an opportunity to create such
changes as are needed for interoperability purposes). You may not release
the results of any performance or functional evaluation of any of the
Software to any third party without prior written approval of Sense Labs
for each such release.
(c) Automatic Software Updates. Sense Labs may from time to time develop
patches, bug fixes, updates, upgrades and other modifications to improve
the performance of the Software and related services (“Updates”). These may
be automatically installed without providing any additional notice or
receiving any additional consent. You consent to this automatic update. If
you do not want such Updates, your remedy is to stop using the Product. If
you do not cease using the Product, you will receive Updates automatically.
You acknowledge that you may be required to install Updates to use the
Product and the Software and you agree to promptly install any Updates
provided. Your continued use of the Product is your agreement to the terms
of this Section 2.
(d) Ownership. The Software and all worldwide copyrights, trade secrets,
and other intellectual property rights therein are the exclusive property
of Sense Labs and its licensors. Sense Labs and its licensors reserve all
rights in and to the Software not expressly granted to you herein. The
Software (and all copies thereof) is licensed to you, not sold to you,
under this Section 2. There are no implied licenses herein. All suggestions
or feedback provided by you to Sense Labs with respect to the Software
shall be Sense Labs’ property. Sense Labs may use, copy, modify, publish,
or redistribute the submission and its contents for any purpose and in any
way without any compensation to you. You also agree that Sense Labs does
not waive any rights to use similar or related ideas previously known to
Sense Labs, developed by its employees, or obtained from other sources.
(e) Term and Termination. The license granted hereunder is effective on the
date you first purchase Sense and shall continue for as long as you own
Sense, unless this license is terminated as provided herein. Sense Labs may
terminate the license at any time if you fail to comply with any term(s)
hereof. You may terminate the license effective immediately upon written
notice to Sense Labs. Upon such termination, the license granted hereunder
will terminate and you must stop all use of the Software.
(f) Limitations of Software. Sense Labs does not guarantee or promise any
specific level of energy savings or other monetary benefit from the use of
the Product or Software or any feature of them. Actual energy savings and
monetary benefits vary with factors beyond Sense Labs’ control or
(g) Confidentiality. The Software is confidential information of
Sense Labs. You shall use your best efforts to preserve and protect the
confidentiality of the Software at all times.
(a) Account. To use the Service, you must register for a user account
(“Account”) and provide certain information about yourself as prompted by
the applicable registration form. You represent and warrant that: (a) all
required registration information you submit is truthful and accurate; (b)
you will maintain the accuracy of such information; and (c) your use of the
Service does not violate any U.S. or other applicable law or regulation
(e.g., you are not located in an embargoed country or are not listed as a
prohibited or restricted party under applicable export control laws and
regulations). You are entirely responsible for maintaining the
confidentiality of your Account login information and for all activities
that occur under your Account.
(b) Access and Use of the Service. Subject to these Terms & Conditions,
Sense Labs grants you a non-exclusive, right (without the right to
sublicense) to access and use the Service by using the applications
available on https://sense.com/app in
connection with controlling and monitoring the Product. The Service
includes materials that may be provided by Sense Labs or by third party
licensors which are displayed or performed on the Service, including, but
not limited to, text, graphics, articles, photographs, video, images, and
(c) Ownership and Intellectual Property
(i) Sense Labs Property. You acknowledge that all intellectual property
rights, including without limitation copyrights, patents, trademarks, and
trade secrets, in Sense are owned by Sense Labs or our licensors. Your
possession, access, and use of the Product, Software, and Service do not
transfer to you or any third party any rights, title, or interest in or to
such intellectual property rights. Sense Labs and its licensors reserve all
rights not granted in these Terms & Conditions.
(ii) Feedback. You may choose to, or Sense Labs may invite you to submit
comments, suggestions, or ideas about the Product or Service, including how
to improve Sense (“Feedback”). By submitting any Feedback, you agree that
your submissions are voluntary, gratuitous, unsolicited, and without
restriction and will not place Sense Labs under any fiduciary or other
obligation. Sense Labs may use, copy, modify, publish, or redistribute the
submission and its contents for any purpose and in any way without any
compensation to you. You also agree that Sense Labs does not waive any
rights to use similar or related ideas previously known to Sense Labs,
developed by its employees, or obtained from other sources. You hereby
grant us with a nonexclusive, worldwide, royalty-free, perpetual,
irrevocable, sublicenseable and transferable right to access, display, or
otherwise use your Feedback (including all related intellectual property
rights) solely in connection Sense.
(iii) Customer Data. All data generated from Sense relating to your
electrical use is yours (“Customer Data”). Sense Labs’ sole use of such
Customer Data shall be in connection with the performance of Sense and the
provision of the Service to you. Sense Labs may use the Customer Data for
its internal business purposes and in connection with development and
more information relating to Sense Labs’ practices regarding the Customer
Data that Sense Labs may collect from users of Sense and how we will use
(iv) Data protection and privacy laws where you live may impose certain
responsibilities on you and your use of the Product and Service. You agree
that you (and not Sense Labs) are responsible for ensuring that you comply
with any applicable laws when you use the Product and Service.
(d) Certain Restrictions. The rights granted to you in these Terms &
Conditions are subject to the following restrictions: (i) you agree not to
license, sell, rent, lease, distribute, host, or otherwise commercially
exploit the Service; (ii) you agree not to modify, make derivative works
of, disassemble, reverse compile, or reverse engineer any part of the
Service; (iii) you agree not to access the Service in order to build a
similar or competitive service; (iv) except as expressly stated herein, no
part of the Service may be copied, reproduced, distributed, republished,
downloaded, displayed, posted, or transmitted in any form or by any means;
(v) you agree not to upload, transmit, or distribute any computer viruses,
worms, or any software intended to damage or alter the Service or the
Software; (vi) you agree not to interfere with, disrupt, or attempt to gain
unauthorized access to, the servers or networks connected to the Service or
violate the regulations, policies, or procedures of such networks; (vii)
you agree not to access (or attempt to access) any of the Service by means
other than through the interface that is provided by Sense Labs; and (viii)
you agree not to remove, obscure or alter any proprietary rights notices
(including copyrights and trademark notices) which may be contained in or
displayed in connection with the Service. Any future release, update, or
other addition to functionality of the Service shall be subject to these
Terms & Conditions.
(e) Security. Sense Labs uses industry best practices to ensure the
integrity and security of your personal information. However, Sense Labs
cannot guarantee that unauthorized third parties will never be able to
defeat our security measures or use your personal information for improper
purposes. You acknowledge that you provide your personal information at
your own risk.
(f) Modification. Sense Labs reserves the right, at any time, to modify,
suspend, or discontinue the Service or any part thereof with or without
notice. You agree that Sense Labs will not be liable to you or to any third
party for any modification, suspension, or discontinuance of the Service or
any part thereof.
(g) Agreed Usage and Limitations Of Service
(i) Intended Use of Service. The Service is intended to be accessed and
used for non-time-critical information relating to the Product. While we
aim for the Service to be highly reliable and available, it is not intended
to be reliable or available 100% of the time. The Service is subject to
sporadic interruptions and failures for a variety of reasons beyond Sense
Labs’ control, including Internet connectivity, Wi-Fi intermittency and
availability, service provider uptime, mobile notifications and carriers,
among others. You acknowledge these limitations and agree that Sense Labs
is not responsible for any damages allegedly caused by the failure or delay
of the Service to reflect current status or notifications.
(ii) Reliability of Information. You acknowledge that the Service,
including remote access and information, is not intended to be 100%
reliable and 100% available. We cannot and do not guarantee that you will
receive information in any given time or at all. YOU AGREE THAT YOU WILL
NOT RELY ON THE SERVICE FOR ANY LIFE SAFETY OR CRITICAL PURPOSES.
INFORMATION FROM SENSE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY – IT IS
NOT A SUBSTITUTE FOR A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM.
(iii) Temporary Suspension. The Service may be suspended temporarily
without notice for security reasons, system failure, maintenance and
repair, or other circumstances. You agree that you will not be entitled to
any refund or rebate for such suspensions. Sense Labs does not offer any
specific uptime guarantee for the Service.
(iv) System Requirements. The Service will not be accessible without: (i) a
working Wi-Fi network in your home that is positioned and configured to
communicate reliably with the Product; (ii) an Account; (iii) mobile
clients such as a supported phone or tablet; (iv) always-on broadband
Internet access in your home; and (v) other system elements that may be
specified by Sense Labs. It is your responsibility to ensure that you have
all required system elements and that they are compatible and properly
configured. You acknowledge that the Service may not work as described when
the requirements and compatibility have not been met.
(v) Energy Savings and other Benefits. Sense Labs does not guarantee or
promise any specific level of energy savings or other monetary benefit from
the use of the Product or Service or any feature thereof. Actual energy
savings and monetary benefits vary with factors beyond Sense Labs’ control
or knowledge. From time to time, Sense Labs may use the Service to provide
you with information that is unique to you and your energy usage and
suggests an opportunity to save money on energy bills if you adopt
suggestions or features of the Product or Service. We do this to highlight
an opportunity based on our analysis and information about you and your
household. You acknowledge that these recommendations are not a guarantee
of actual savings, and you agree not to seek monetary or other remedies
from Sense Labs if your savings differ.
(h) Limitations Of the Service Due to Third Parties.
(i) General. The Service relies on or interoperates with third party
products. These third party products and services are beyond Sense Labs’
control, but their operation may impact or be impacted by the use and
reliability of the Service.
(ii) Third Party Service Providers Used By Sense Labs. You acknowledge that
Sense Labs uses third party service providers to enable some aspects of the
Service – such as, for example, data storage, synchronization, and
communication through Amazon Web Services, and mobile device notifications
through mobile operating system vendors and mobile carriers.
(iii) Equipment, ISP, and Carrier. You acknowledge that the availability of
the Service is dependent on (i) your computer, mobile device, home wiring,
home Wi-Fi network, Bluetooth connection, and other related equipment
(“Equipment”), (ii) your Internet service provider (“ISP”), and (iii) your
mobile device carrier (“Carrier”). You acknowledge that you are responsible
for all fees charged by your ISP and Carrier in connection with your use of
the Service. You also acknowledge that you are responsible for compliance
your ISP and Carrier.
(iv) App Stores. You acknowledge and agree that the availability of the
mobile application is dependent on the third party websites from which you
download the mobile application, e.g., the App Store from Apple or the
Android app market from Google (each an “App Store”). You acknowledge that
these Terms & Conditions are between you and Sense Labs, and not with
an App Store. Each App Store may have its own terms and conditions to which
you must agree before downloading mobile applications from it. You agree to
comply with, and your license to use the mobile applications is conditioned
upon your compliance with, such App Store terms and conditions. To the
extent such other terms and conditions from such App Store are less
restrictive than, or otherwise conflict with, the terms and conditions of
these Terms & Conditions, the more restrictive or conflicting terms and
conditions in these Terms & Conditions apply.
4. 60-Day Return Policy
You may return Sense for any reason within 60 days of the date of delivery
following the original retail purchase (the "Cancellation Period") for a
full refund of your purchase price. To do this, you must inform us of your
decision within the Cancellation Period by contacting Sense Labs customer
support (https://help.sense.com) and
clearly stating your desire to return Sense. Although it will not affect
your right to a refund, please provide details on where and when you
purchased Sense and your reason for returning Sense. Sense Labs customer
service will provide you with a Return Materials Authorization ("RMA") that
must be included with your return shipment to Sense Labs so Sense Labs can
identify your shipment.
To receive a refund, you must return Sense with an RMA within the 14 days
following the day on which you notify Sense Labs customer support that you
desire to return Sense. Unless Sense is faulty or not as described, you
will be responsible for all costs associated with returning Sense to us. We
will refund the price you paid for Sense plus original delivery cost (up to
the value of our ground delivery option). We may reduce the amount of your
refund to reflect any reduction in the value of Sense, as determined in our
sole discretion, caused by your handling Sense in a way which goes beyond
what is necessary to establish their nature, characteristics and
functioning (e.g., beyond what would normally be permitted in a shop).
We will process the refund due to you as soon as possible and, in any case,
within 30 days from the date of receipt by Sense Labs of the returned
Sense. Sense is not eligible for a refund after the 60-day period.
5. Commercial Terms
(a) Payment. By providing a credit card or other payment method accepted by
Sense Labs, you represent and warrant that you are authorized to use the
designated payment method and that you authorize us (or our third-party
payment processor) to charge your payment method for the total amount of
your order (including any applicable taxes and other charges). If the
payment method you provide cannot be verified, is invalid or is otherwise
not acceptable, your order may be suspended or cancelled. You must resolve
any problem we encounter in order to proceed with your order. In the event
you want to change or update payment information associated with your Sense
Labs account, you can do so at any time by logging into your account and
editing your payment information.
(b) Availability and Pricing. Sense is subject to availability, and we
reserve the right to impose quantity limits on any order, to reject all or
part of an order and to discontinue offering Sense without prior notice.
Prices for Sense are subject to change at any time, but changes will not
affect any order for Sense you have already placed.
(c) Sales Tax. Depending on the order, Sense Labs calculates and charges
sales tax in accordance with applicable laws.
(d) Title Transfer. Purchases are intended for end users only. Title to the
Hardware passes to the purchaser at the time of delivery by Sense Labs to
the freight carrier, but Sense Labs and/or the freight carrier will be
responsible for any Product loss or damage that occurs when the Product is
in transit to you.
(e) Shipping and Delivery. Prices for Sense do not include shipping costs.
Our delivery charges and methods are as described on our Site from time to
(f) Order Information. By placing an order for Sense, you agree and
understand that Sense Labs may store, share, process and use data collected
from your order form or phone/fax/email order for the purposes of
processing the order. Sense Labs shall protect your information in
Labs works with other companies that help Sense Labs provide Sense to you,
such as freight carriers and credit card processing companies, and Sense
Labs may have to share certain information with these companies for this
6. Installation and Compliance with Laws.
(a) Installation. There may be laws in the jurisdiction in which you
install the Product applicable to where and how to install the Product. You
should check that you are in compliance with all relevant laws and codes in
your jurisdiction. Sense Labs is not responsible for any injury or damage
caused by installation. UNLESS YOU ARE A LICENSED ELECTRICIAN YOU SHOULD
NOT ATTEMPT TO INSTALL THE PRODUCT. ONLY A LICENSED ELECTRICIAN SHOULD
INSTALL THE PRODUCT. ELECTRICUTION, INCLUDING PERSONAL INJURY OR DEATH, AND
DAMAGE OR DESTRUCTION OF PROPERTY COULD OCCUR IF THE PRODUCT IS INCORRECTLY
Sense is connected to dangerous voltages. Improper use or installation can
be dangerous or even fatal. Please make sure that the installation is done
by a qualified professional, and that you follow these guidelines for
installation and use: (i) Have the installation done by a qualified
electrician, according to local electrical codes. (ii) Do not try to open
the Sense monitor, touch any internal parts, or try to repair it without
first contacting Sense support. (iii) If you believe the monitor, CTs, or
cables may have been damaged, do not try to use them. Please contact Sense
support. 4) Use the Sense monitor only in the United States or Canada, and
only with a 60Hz 120V/240V split phase system. 5) Install the Sense monitor
where it will not be exposed to direct sunlight or extremely low or high
temperatures. No exposure to water. Relative Humidity < 90%; Elevation
< 3000 meters; Temperature 0 - 50C.
(b) Compliance with Laws. Sense is not intended for use outside of the
United States or Canada. You are responsible for complying with all
applicable laws and regulations of the country for which the Product is
destined. We are not liable or responsible if you break any such law.
7. Warranty Disclaimer.
EXCEPT AS SPECIFICALLY SET FORTH HEREIN, SENSE, EXPRESSLY INCLUDING
THE HARDWARE, SOFTWARE, SERVICE AND SITE, IS PROVIDED “AS IS” AND “AS
AVAILABLE” AND SENSE LABS AND OUR LICENSORS AND SUPPLIERS EXPRESSLY
DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. SENSE LABS AND
OUR LICENSORS AND SUPPLIERS MAKE NO WARRANTY THAT DEFECTS WILL BE CORRECTED
OR THAT SENSE: (I) WILL MEET YOUR REQUIREMENTS; (II) WILL BE COMPATIBLE
WITH YOUR ELECTRICAL SYSTEM, HOME NETWORK, COMPUTER OR MOBILE DEVICE; (III)
WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;
OR (IV) WILL BE ACCURATE OR RELIABLE OR PRODUCE SPECIFIC RESULTS. NO ADVICE
OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SENSE LABS OR
THOUGH SENSE SHALL CREATE ANY WARRANTY. WHEN YOU INSTALL, SETUP OR USE
SENSE YOU MAY BE GIVEN THE OPPORTUNITY TO ALTER DEFAULTS OR CHOOSE
PARTICULAR SETTINGS. THE CHOICES YOU MAKE CAN CAUSE DAMAGE OR LEAD TO
NON-RECOMMENDED OPERATION OF YOUR CONNECTED EQUIPMENT OR SYSTEMS. YOU
ASSUME ALL LIABILITY FOR SUCH DAMAGE WHEN YOU CHOOSE PARTICULAR SETTINGS OR
SET OR ADJUST DEFAULTS.
Sense provides you information (“Product Information”) regarding the
products in your home. All Product Information is provided “as is” and “as
available”. We cannot guarantee that it is correct or up to date. In cases
where it is critical, accessing Product Information through Sense is not a
substitute for direct access of the information in the home.
You agree to defend, indemnify and hold Sense Labs and its licensors and
suppliers harmless from any damages, liabilities, claims or demands
(including costs and attorneys’ fees) made by any third party due to or
arising out of (i) your use of Sense, (ii) your violation of these Terms
& Conditions, (iii) Feedback you provide; or (iv) your violation of any
law or the rights of any third party. Sense Labs reserves the right, at
your expense, to assume the exclusive defense and control of any matter for
which you are required to indemnify Sense Labs and you agree to cooperate
with our defense of such claims. You agree not to settle any such claim
without Sense Labs’ prior written consent. Sense Labs will use reasonable
efforts to notify you of any such claim, action or proceeding upon becoming
aware of it.
9. Limitation of Liability.
Nothing in these Terms & Conditions and in particular within this
"Limitation of Liability" section shall attempt to exclude or limit
liability that cannot be excluded under applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE
WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) SENSE LABS BE LIABLE FOR ANY
INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES,
INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR
RELATING TO SENSE, EVEN IF SENSE LABS KNEW OR SHOULD HAVE KNOWN OF THE
POSSIBILITY OF SUCH DAMAGES, AND (B) SENSE LABS’ TOTAL CUMULATIVE LIABILITY
ARISING FROM OR RELATED TO SENSE, WHETHER IN CONTRACT OR TORT OR OTHERWISE,
EXCEED THE FEES ACTUALLY PAID BY YOU TO SENSE LABS FOR SENSE IN THE PRIOR
SIX (6)MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE
INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. SENSE LABS
DISCLAIMS ALL LIABILITY OF ANY KIND OF SENSE LABS’ LICENSORS AND SUPPLIERS.
10. Electronic Communications.
You are communicating with Sense Labs electronically when you use our Site
or send email to Sense Labs. You agree that all agreements, notices,
disclosures and other communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing. When
you order from our Site, we collect and store your email address. From that
point forward, your email address is used to send you information about
Sense Labs’ products and services unless you opt-out of such emails using
the opt-out link in the emails.
Sense Labs may provide notifications to you as required by law or for
marketing or other purposes via (at its option) email to the primary email
associated with your Sense Labs account, hard copy, or posting of such
notice on the Site. Sense Labs is not responsible for any automatic
filtering you or your network provider may apply to email notifications.
12. Force Majeure.
We will not be liable or responsible for any failure to perform, or delay
in performance of, any of our obligations under a contract that is caused
by an act or event beyond our reasonable control, including without
limitation acts of God, strikes, lock-outs or other industrial action by
third parties, civil commotion, riot, terrorist attack, war, fire,
explosion, storm, flood, earthquake, epidemic or other natural disaster,
failure of public or private telecommunications networks or impossibility
of the use of railways, shipping, aircraft, motor transport or other means
of public or private transport.
If any part of these Terms & Conditions becomes illegal, invalid,
unenforceable, or prohibited in any respect under any applicable law or
regulation, such provision or part thereof will be deemed to not form part
of the contract between us. The legality, validity or enforceability of the
remainder of these Terms & Conditions will remain in full force and
The obligations in Sections 1(c), 2(b), (d), (e), (g), 3(c), (d), and 5
through 17 will survive any expiration or termination of these Terms &
Failure or delay by us to enforce any these Terms & Conditions will not
constitute a waiver of our rights against you and does not affect our right
to require future performance thereof.
16. Successors and Assigns.
This Agreement is binding upon each parties’ respective successors and
17. Governing Law and Jurisdiction.
These Terms & Conditions are governed by the laws of the Commonwealth
of Massachusetts without giving effect to any conflict of laws principles
that may provide the application of the law of another jurisdiction. You
agree to submit to the personal jurisdiction of the state and federal
courts in or for Middlesex County, Commonwealth of Massachusetts for the
purpose of litigating all such claims or disputes.
It is the express wish of the parties that this Agreement and all related
documents be drawn up in English. C’est la volonté expresse des parties que
la présente convention ainsi que les documents qui s’y rattachent soient
rédigés en Anglais.
Sense Labs, Inc., 485 Massachusetts Avenue, Cambridge, MA 02139 +1 (617)
Last updated: November 7, 2017
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