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Installation steps

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Download the Sense Pro app.

Log in using your email address.

If you are installing on behalf of a fleet, be sure to use the email address and password that is associated with your Fleet Manager account. If you are not a Fleet Manager account user, you should enter the company's Fleet Partner Key to complete the installation.

Not installing on behalf of a fleet? Enter any email address you'd like to associate with the install and proceed without a partner key.

Install the Sense monitor.

Installation instructions are also included within the app.

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Confirm your successful installation inside the Sense Pro app.

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Enter the homeowner’s email address to complete the handoff.

Frequently Asked Questions

How does the Sense Pro app work?Close button CopyCreated with Sketch.

The Sense Pro app was created to make it easier for Sense installers so that when you leave your customer’s home you’re confident they can use Sense on day one. Check out this how-to video. 

Will the Sense Pro app work with existing monitors in my inventory?Close button CopyCreated with Sketch.

Yes. However, monitors purchased from the Sense Pro Store ( before July 2020 will require a firmware update. The update can be completed onsite during the installation as long as  the monitor can be connected to a network. The network could be a temporary hotspot from a cell phone, or the homeowner’s network.  The update typically takes less than 5 minutes with a stable internet connection for the monitor. 

How will the homeowner setup their Sense account after the installation?Close button CopyCreated with Sketch.

Once you’ve completed an installation using the Sense Pro app, there is an option to enter the homeowner’s email address. This will send the homeowner an automated email with instructions to set up their Sense account. If you are unable to connect the Sense monitor to the homeowner’s network, they will also receive instructions on how to complete that part of the installation process on their own. The Sense Pro app will instruct you to turn off the circuit breaker for the Sense monitor if it isn’t connected to a network. This will help make the setup process easier for the homeowner and conserves energy. If you don’t have the homeowner’s email address available at the time of installation, we recommend contacting them later with instructions on how to download the Sense app and set up their account.

What is Fleet Manager?Close button CopyCreated with Sketch.

Fleet Manager is an online dashboard that enables you to view all the Sense monitors your company has purchased and installed. You’ll have access to the details of each installation completed with the Sense Pro app and be able to view the online/offline status of each monitor. Detailed reports on your customer’s energy use (with their permission) are also available to help you calculate the benefits of their solar production, manage their usage, and anticipate service needs.

How do I sign up for Fleet Manager?Close button CopyCreated with Sketch.

Fleet Manager is intended for partners who expect to deploy 10 or more monitors to help them manage installations and view their online status. In order to be eligible for fleet manager, please fill out our Sense Pro form here  to get signed up as a Sense Pro Reseller.

Once you have access to your pro account and order 10 or more monitors, you may sign up for Fleet Manager here. Our partnerships team will review your information and email you with a username and temporary password once your account has been set up.

How do I log in to Fleet Manager?Close button CopyCreated with Sketch.
How do I add new users to my Fleet Manager team?Close button CopyCreated with Sketch.

Users with administrator level permissions can navigate to the ‘Settings’ screen by hovering over their name in the top right corner of the app. Inside settings, click ‘Team’ in the left column. This will reveal the ‘Team Management’ screen, where you can add or remove members. When adding a new member, you can choose whether they are an ‘Admin’ (with full access to all functionality including the ability to add and remove other users) or a ‘Member’ (with access only to portions of the app that you select). You can update the privileges of any member by clicking on their name in the ‘Team Management’ section.

What is a Partner Key and how do I find mine?Close button CopyCreated with Sketch.

The Partner Key is a unique identifier that helps ensure any monitors installed by your team are attached to the correct partner account. Your Partner Key can be found inside of Fleet Manager on the Support page.

Important Note:
You may need to log out of Fleet Manager and then log back in to see your Partner Key for the first time. 

Sample panel installations

Photographs and videos of installations in a variety of electrical panels.

View page here >

Installation Instructions

Get the latest materials to guide you through the Sense installation process.

View page here >