Frequently Asked Questions
The Sense Pro app was created to make it easier for Sense installers so that when you leave your customer’s home you’re confident they can use Sense on day one. Check out this how-to video.
Yes. However, monitors purchased from the Sense Pro Store (pro.sense.com) before July 2020 will require a firmware update. The update can be completed onsite during the installation as long as the monitor can be connected to a network. The network could be a temporary hotspot from a cell phone, or the homeowner’s network. The update typically takes less than 5 minutes with a stable internet connection for the monitor.
Once you’ve completed an installation using the Sense Pro app, there is an option to enter the homeowner’s email address. This will send the homeowner an automated email with instructions to set up their Sense account. If you are unable to connect the Sense monitor to the homeowner’s network, they will also receive instructions on how to complete that part of the installation process on their own. The Sense Pro app will instruct you to turn off the circuit breaker for the Sense monitor if it isn’t connected to a network. This will help make the setup process easier for the homeowner and conserves energy. If you don’t have the homeowner’s email address available at the time of installation, we recommend contacting them later with instructions on how to download the Sense app and set up their account.
Fleet Manager is an online dashboard that enables you to view all the Sense monitors your company has purchased and installed. You’ll have access to the details of each installation completed with the Sense Pro app and be able to view the online/offline status of each monitor. Detailed reports on your customer's energy use (with their permission) are also available to help you calculate the benefits of their solar production, manage their usage, and anticipate service needs.
Fleet Manager is intended for partners who expect to deploy 10 or more monitors to help them manage installations and view their online status. To sign up for Fleet Manager, visit this page. Our partnerships team will review your information and email you with a username and temporary password once your account has been set up.
Users with administrator level permissions can navigate to the 'Settings' screen by hovering over their name in the top right corner of the app. Inside settings, click 'Team' in the left column. This will reveal the 'Team Management' screen, where you can add or remove members. When adding a new member, you can choose whether they are an 'Admin' (with full access to all functionality including the ability to add and remove other users) or a 'Member' (with access only to portions of the app that you select). You can update the privileges of any member by clicking on their name in the 'Team Management' section.
The Partner Key is a unique identifier that helps ensure any monitors installed by your team are attached to the correct partner account. Your Partner Key can be found inside of Fleet Manager on the Support page.
You may need to log out of Fleet Manager and then log back in to see your Partner Key for the first time.