Sense was built from the ground up with the privacy of your
data in mind. Keeping your data secure, and in your control, is central
to how we run our company and how we build and sell our product. Most
importantly, we believe that your data belongs to you, and that it is
confidential. We use best-in-class practices and technology to keep it
private and secure. We will not share it with others unless you have
given us permission to do so, or we have anonymized and / or aggregated it such
that your information is not personally identifiable.
it, and what your rights are. If you have any questions, please let us
know at firstname.lastname@example.org.
Terms not defined herein are defined in the Sense Terms & Conditions (https://sense.com/legal).
Product Data. The Sense monitor collects detailed
data about the usage of electricity through the electrical panel in which it is
installed. It collects detailed wattage and voltage information, and uses
this data to generate hypotheses about specific devices in use. A subset
of this data is sent to our servers, where it is stored indefinitely.
Service Data. The Sense Application collects
various information at setup time, and in the course of usage. We collect
location data to set your time zone and to enhance product operations (for
example, to correlate to weather), we track application usage information to
monitor customer experience, and we collect crash and error information for
improving application experience.
Information for Purchase. We collect
information about the purchase and delivery of Sense. This includes your
email address, billing and shipping address, and (optionally) your phone
number. Credit card information is not collected by Sense and is
processed by a third party.
General Website Data. We collect information
about you in various ways when you use the Site. We collect personal
information you provide to us. For example, we collect your name, email
address, and other information you provide via the Site when you submit
inquiries or request more information about our Product and Service.
When you visit our Site, some information is automatically
collected. For example, when you visit our Site your computer’s operating
system, Internet Protocol (IP) address, access times, browser type and
language, and the website you visited before our site are logged automatically.
We also collect information about your usage and activity of the Site.
Cookies. We may automatically collect
information using “cookies.” Cookies are small data files stored on your hard
drive by a website. Among other things, cookies help us improve our Site and
to count visits to our Site.
Web Beacons. We may collect information using
Web beacons. Web beacons are electronic images that may be used via the Service
or in our emails. We use Web beacons to deliver cookies, count visits,
understand usage and campaign effectiveness and to tell if an email has been
opened and acted upon.
Third Party Applications
We may link to certain third party websites and
applications, such as Facebook. In those circumstances, your use of the Site
you are required to click through or otherwise. In addition, the third party
website may also impose its own terms and conditions and privacy policies on
your activities on their Site. HOWEVER YOU ACCESS OUR SITE, YOU AGREE TO BE
CONDITIONS AND WAIVE ANY OBJECTION TO THE ENFORCEABILITY THEREOF WITH RESPECT
TO YOUR USE OF THE SITE.
Use of Information We Collect
No information that we collect that is identifiable to you
will be used in any way outside of our company without your express consent,
except to the extent identified herein.
We may use information that we collect in the following ways:
- To improve our Services, Products and Sites. This includes
improvements that are specific to your installation and that improve the Products,
Service, and Site.
- To identify opportunities for you to improve the efficiency of your home,
such as ways to reduce electricity consumption, or identifying devices that are
running inefficiently or may be failing.
- To send you alerts that you have enabled, such as a device that has
finished running (like a dishwasher) or that has been left on for an extended
period of time (like a stove).
- To provide you with information specific to your house, like a summary
of device usage over time, or comparative information relative to others.
- To understand you and your preferences to enhance your experience and
enjoyment using our Site, Product, and Service.
- To respond to your comments and questions and provide customer service.
- To provide and deliver the Product and Service you request.
- To send you related information, including confirmations, invoices,
technical notices, updates, security alerts, and support and administrative
- To link or combine your information with other personal information we
get from third parties, to help understand your needs and provide you with
Sense may store and process personal information in the
United States and other countries.
Sharing of Personal Information
We do not share your personal information with third parties
other than as follows:
- with your consent, for example, when you agree to our sharing your
information with third parties for their own marketing purposes subject to
their separate privacy policies
- with third party vendors, consultants and other service providers who
work for us and need access to your information to do that work
- to (i) comply with laws or to respond to lawful requests and legal
process, (ii) to protect our rights and property and that of our agents,
customers, members, and others including to enforce our agreements, policies
- in connection with or during negotiation of any merger, financing,
acquisition, or dissolution, transaction or proceeding involving sale,
transfer, divestiture, or disclosure of all or a portion of our business or
assets to another company.
We may also share aggregated or information which cannot be
linked to your specific account or other personal information.
Security of your Personal Information
We take reasonable steps to help protect your personal
information in an effort to prevent loss, misuse, and unauthorized access,
disclosure, alteration, and destruction.
Your Information Choices and Changes
If you terminate the Service and uninstall or deactivate the
Hardware, you may request that we delete all of the Product Data that was
collected for your Account. To request this, please send an email to
You may opt out of receiving promotional emails from us by
following the instructions in those emails. If you opt out, we may still send
you non-promotional emails, such as emails aboutyour accounts or our
ongoing business relations. You may also send requests about your
contact preferences and changes to your information including requests to
opt-out of sharing your personal information with third parties by emailing
Most Web browsers are set to accept cookies by default. If
you prefer, you can usually choose to set your browser to remove cookies and to
reject cookies. If you choose to remove cookies or reject cookies, this could
affect certain features or services of our Service. To opt-out of
interest-based advertising by advertisers on our Site visit
California Users: Your California Privacy Rights.
In addition, California’s “Shine the Light” law, Civil Code section 1798.83,
requires certain businesses to respond to requests from California customers
asking about the businesses’ practices related to disclosing personal information
to third parties for the third parties’ direct marketing purposes. If you
wish to find out about any rights you may have under California Civil Code
section 1798.83, you may notify us in writing at email@example.com.
Changes to this Policy
We may change this Policy from time to time. If we make any
changes to this Policy, we will change the “Last Updated” date below.
If you have any questions about this Policy, please contact
us at firstname.lastname@example.org.
Last updated: October 16, 2015