Sense was built from the ground up with the privacy of your data in mind.
Keeping your data secure, and in your control, is central to how we run our
company and how we build and sell our product. Most importantly, we believe
that your data belongs to you, and that it is confidential. We use
best-in-class practices and technology to keep it private and secure. We
will not share it with others unless you have given us permission to do so,
or we have anonymized and / or aggregated it such that your information is
not personally identifiable.
your rights are. If you have any questions, please let us know at email@example.com.
Terms not defined herein are defined in the Sense Terms & Conditions ( https://sense.com/legal).
The Sense monitor collects detailed data about the usage of electricity
through the electrical panel in which it is installed. It collects detailed
wattage and voltage information, and uses this data to generate hypotheses
about specific devices in use. A subset of this data is sent to our
servers, where it is stored indefinitely.
The Sense Application collects various information at setup time, and in
the course of usage, namely: location data to set your time zone and to
enhance product operations (for example, to correlate to weather);
application usage information to monitor customer experience; and crash and
error information for improving application experience.
Information for Purchase.
If your purchase is made on the Sense website, we collect information about
the purchase and delivery of Sense. This includes your email address,
billing and shipping address, and (optionally) your phone number. Credit
card information is not collected by Sense and is processed by a third
. If you pay by entering your credit card information directly to the Sense
General Website Data.
We collect information about you in various ways when you use the Site. We
collect personal information you provide to us. For example, we collect
your name, email address, and other information you provide via the Site
when you submit inquiries or request more information about our Product and
When you visit our Site, some information is automatically collected. For
example, when you visit our Site your computer’s operating system, Internet
Protocol (IP) address, access times, browser type and language, and the
website you visited before our site are logged automatically. We also
collect information about your usage and activity of the Site.
. We may automatically collect information using “cookies.” Cookies are
small data files stored on your hard drive by a website. Among other
things, cookies help us improve our Site and your experience. We may also
improve the content we provide you, our products and services, to help us
analyze general web traffic, and to improve our campaign effectiveness.
. We may collect information using Web beacons. Web beacons are electronic
images that may be used via the Service or in our emails. We use Web
beacons to deliver cookies, count visits, understand usage and campaign
effectiveness and to tell if an email has been opened and acted upon.
Third Party Applications
We may link to certain third party websites and applications, such as
Facebook. In those circumstances, your use of the Site will be subject to
required to click through or otherwise. In addition, the third party
website may also impose its own terms and conditions and privacy policies
on your activities on their Site. HOWEVER YOU ACCESS OUR SITE, YOU AGREE TO
CONDITIONS AND WAIVE ANY OBJECTION TO THE ENFORCEABILITY THEREOF WITH
RESPECT TO YOUR USE OF THE SITE.
We may use tools offered by third party services, such as Facebook, to send
data about actions users take on our site. These third party services may
use such data to provide measurement services to Sense or to target ads. By
continuing to browse on our website, you consent to cookie (or other
tracking technologies) collected by Sense or its third party vendors,for
the purpose of serving targeted advertising.
Use of Information We Collect
No information that we collect that is identifiable to you will be used in
any way outside of our company without your express consent, except to the
extent identified herein.
We may use information that we collect in the following ways:
- To improve our Services, Products and Sites. This includes improvements
that are specific to your installation and that improve the Products,
Service, and Site.
- To identify opportunities for you to improve the efficiency of your home,
such as ways to reduce electricity consumption, or identifying devices that
are running inefficiently or may be failing.
- To send you alerts that you have enabled, such as a device that has
finished running (like a dishwasher) or that has been left on for an
extended period of time (like a stove).
- To provide you with information specific to your house, like a summary of
device usage over time, or comparative information relative to others.
- To understand you and your preferences to enhance your experience and
enjoyment using our Site, Product, and Service.
- To respond to your comments and questions and provide customer service.
- To provide and deliver the Product and Service you request.
- To send you related information, including confirmations, invoices,
technical notices, updates, security alerts, and support and administrative
- To link or combine your information with other personal information we
get from third parties, to help understand your needs and provide you with
- To provide you with more personalized advertisements, which may include
providing third party advertising vendors with data collected to target
advertising based on the end users' online activity.
Sense may store and process personal information in the United States and
other countries which may have data protection rules that are different
from those of your country.
Sharing of Personal Information
We do not share your personal information with third parties other than as
- with your consent, for example, when you agree to our sharing your
information with third parties for their own marketing purposes subject to
their separate privacy policies
- with third party vendors, consultants and other service providers who
work for us and need access to your information to do that work
- to (i) comply with laws or to respond to lawful requests and legal
process, (ii) to protect our rights and property and that of our agents,
customers, members, and others including to enforce our agreements,
safety of any person
- in connection with or during negotiation of any merger, financing,
acquisition, or dissolution, transaction or proceeding involving sale,
transfer, divestiture, or disclosure of all or a portion of our business or
assets to another company.
We may also share aggregated or anonymized information which cannot be
linked to your specific account or other personal information.
Security of your Personal Information
We take reasonable steps to help protect your personal information in an
effort to prevent loss, misuse, and unauthorized access, disclosure,
alteration, and destruction.
Your Information Choices and Changes
If you terminate the Service and uninstall or deactivate the Hardware, you
may request that we delete all of the Product Data and Information for
Purchase that was collected for your Account. To request this, please send
an email to firstname.lastname@example.org.
You may opt out of receiving promotional emails from us by following the
instructions in those emails. If you opt out, we may still send you
non-promotional emails, such as emails about your accounts or our ongoing
business relations. You may also send requests about your contact
preferences and changes to your information including requests to opt-out
of sharing your personal information with third parties by emailing email@example.com.
Most Web browsers are set to accept cookies by default. If you prefer, you
can usually choose to set your browser to remove cookies and to reject
cookies. If you choose to remove cookies or reject cookies, this could
affect certain features or services of our Service. You can opt-out of the
collection and use of information for ad targeting by visiting the NAI
website opt-out page here:
or the DAA opt-out page here:
California Users: Your California Privacy Rights.
In addition, California’s “Shine the Light” law, Civil Code section
1798.83, requires certain businesses to respond to requests from California
customers asking about the businesses’ practices related to disclosing
personal information to third parties for the third parties’ direct
marketing purposes. If you wish to find out about any rights you may have
under California Civil Code section 1798.83, you may notify us in writing
You may disable the targeting advertising features by following the
instructions at http://www.criteo.com/privacy/
Changes to this Policy
We may change this Policy from time to time. If we make any changes to this
Policy, we will change the “Last Updated” date below.
If you have any questions about this Policy or to access personal
information we may have of yours, please contact us at firstname.lastname@example.org
or by writing to:
Sense Labs, Inc.
485 Massachusetts Avenue
Cambridge, MA 02139
Last updated: November 7, 2017
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