Privacy Policy

Sense was built from the ground up with the privacy of your data in mind. Keeping your data secure, and in your control, is central to how we run our company and how we build and sell our product. Most importantly, we believe that your data belongs to you, and that it is confidential. We use best-in-class practices and technology to keep it private and secure. We will not share it with others unless you have given us permission to do so, or we have anonymized and / or aggregated it such that your information is not personally identifiable.

Our Privacy Policy lays out what data we collect, how we use it, and what your rights are. If you have any questions, please let us know at privacy@sense.com.

Terms not defined herein are defined in the Sense Terms & Conditions (https://sense.com/legal).

Information Collected

Product Data. The Sense monitor collects detailed data about the usage of electricity through the electrical panel in which it is installed. It collects detailed wattage and voltage information, and uses this data to generate hypotheses about specific devices in use. A subset of this data is sent to our servers, where it is stored indefinitely.

Service Data. The Sense Application collects various information at setup time, and in the course of usage. We collect location data to set your time zone and to enhance product operations (for example, to correlate to weather), we track application usage information to monitor customer experience, and we collect crash and error information for improving application experience.

Information for Purchase. We collect information about the purchase and delivery of Sense. This includes your email address, billing and shipping address, and (optionally) your phone number. Credit card information is not collected by Sense and is processed by a third party.

General Website Data. We collect information about you in various ways when you use the Site. We collect personal information you provide to us. For example, we collect your name, email address, and other information you provide via the Site when you submit inquiries or request more information about our Product and Service.

When you visit our Site, some information is automatically collected. For example, when you visit our Site your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site are logged automatically. We also collect information about your usage and activity of the Site.

Cookies. We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Site and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.

Web Beacons. We may collect information using Web beacons. Web beacons are electronic images that may be used via the Service or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

Third Party Applications

We may link to certain third party websites and applications, such as Facebook. In those circumstances, your use of the Site will be subject to this Privacy Policy and our Terms & Conditions, whether you are required to click through or otherwise. In addition, the third party website may also impose its own terms and conditions and privacy policies on your activities on their Site. HOWEVER YOU ACCESS OUR SITE, YOU AGREE TO BE BOUND BY AND COMPLY WITH THIS PRIVACY POLICY AND THE SENSE TERMS & CONDITIONS AND WAIVE ANY OBJECTION TO THE ENFORCEABILITY THEREOF WITH RESPECT TO YOUR USE OF THE SITE.

Use of Information We Collect

No information that we collect that is identifiable to you will be used in any way outside of our company without your express consent, except to the extent identified herein.

We may use information that we collect in the following ways:

Sense may store and process personal information in the United States and other countries.

Sharing of Personal Information

We do not share your personal information with third parties other than as follows:

We may also share aggregated or information which cannot be linked to your specific account or other personal information.

Security of your Personal Information

We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Your Information Choices and Changes

If you terminate the Service and uninstall or deactivate the Hardware, you may request that we delete all of the Product Data that was collected for your Account. To request this, please send an email to privacy@sense.com.

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails aboutyour accounts or our ongoing business relations. You may also send requests about your contact preferences and changes to your information including requests to opt-out of sharing your personal information with third parties by emailing privacy@sense.com.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Service. To opt-out of interest-based advertising by advertisers on our Site visit http://www.aboutads.info/choices/.

California Users: Your California Privacy Rights.
In addition, California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you may notify us in writing at privacy@sense.com.

Changes to this Policy

We may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” date below.

Questions

If you have any questions about this Policy, please contact us at privacy@sense.com.

Last updated: October 16, 2015