To ensure you have the best experience with Sense, the following compatibility specifications are recommended:
Your home has:
2.4Ghz Wi-Fi network with consistent internet connection. Sense is not compatible with 5Ghz Wi-Fi signals.
Its own electrical meter and accessible electrical panel.
Your mobile device
runs on iOS or Android and has Bluetooth and Wi-Fi connectivity.
Your electrical panel:
Is a split-phase 120/240V or a 400A split-service residential panel with individual panels up to 200A.
Must have enough space to fit sensor clamps with HxWxD dimensions of 3.375″ x 2″ x .75″ (85.73 x 50.8 x 19.05mm), and an inside diameter of 1”. The Sense current sensors may not be able to fit around busbars. Our sensor cables are 46″ (116.84cm) long and our power cable is 36″ (91.44cm) long.
Does not drop below 32°F (0°C) or exceed 154°F (68°C).
Is not exposed to water or areas with high condensation (Sense complies with ANSI/IEC 60529 Rated IPx0).
For more information on electrical panel compatibility, check out this support article.
For information on Solar system compatibility, take a look here.
At Sense we take security very seriously and we do everything we can to ensure your data is secure. All communications between the Sense monitor, the Sense cloud servers, and Sense apps are encrypted with AES 128-bit encryption and TLS/SSL (HTTPS). Sense uses Amazon Web Services (AWS) for cloud servers and online storage. Personally identifiable information like email address and account information is stored in physically separate systems from any application data. Physical security is managed by Amazon and access to these production systems is limited to a very small group of Sense engineering team members.
Automated systems process the data collected from Sense monitors to detect devices, send notifications, generate report emails, and power the Sense apps. Sense never shares any of this data with 3rd parties without explicit user opt-in on a case-by-case basis (for example, when a utility wishes to provide discounts/services to their customers in exchange for sharing limited power data.) Sense support employees will on occasion need to access some of this data to troubleshoot issues, but again we will only access this data with explicit permission from you.
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